Frequently Asked Questions
Q – Do you ship Internationally?
A – We’re sorry, but at this time we only ship to U.S. addresses.
Q – What payment methods do you accept?
A – We accept Paypal, Visa, Mastercard, and Discover. We use a very secure server and we do not keep your credit card on file.
Q – How long does it take to ship our orders?
A – Since all of our products are custom made to order, we typically ship within 5-7 business days. However, on larger orders we ask that you give us a couple extra days. You can also choose 2-day or 4-day rush shipping. For updates please visit our Facebook page, as we always keep our customers informed.
Q – What shipping method do you use?
A – We ship through USPS and you have the option of First Class, Priority or Express shipping. Orders shipped 1st Class Mail typically take 3-5 business days, Priority Mail typically takes 2-3 days and Express is usually the next business day. However, we have no control over how long the USPS takes to deliver your package.
Q – How do we know when our order has shipped?
A – We email you as soon as your package has shipped and also supply you with a delivery confirmation tracking number so you have some idea when you can expect your package. If you registered while placing your order, you can also log in and see the status of your order at any time.
Q – How long can the bands be worn on my dog?
A – First, please keep in mind that nothing should be worn on your dog for a long period of time. Belly bands are a TRAINING AID. We recommend placing sanitary pads inside the belly bands and replacing them continuously with dry ones once he urinates in them. Leaving bands on your dog for an extended period of time could cause belly sores or urinary tract infections.
Q – How do I train my dog to keep the bands on?
A – Some dogs adapt to the bands very quickly and some will do anything to get them off. The key is persistence. Place the band on him and quickly praise him, or reward with a treat. Say “Good boy!” every time the band goes on. When he tries to rub on the furniture to get it off or tries biting it to get the band off, be strict, and say “NO!” every time he does this. For stubborn dogs you may have to do this a lot. Try to distract him – have him fetch a ball, or play with a squeaky toy. Train him to relate the belly band to something fun and something positive.
Q – What kind of sanitary pads do you recommend?
A – We recommend women’s basic sanitary pads, such as Kotex, Always, Poise, etc. Wal-mart carries the generic brand “Equate” and they work perfectly fine. Just remember to purchase UNSCENTED pads, as your dog may have an allergic reaction to the perfumes in scented ones. Tip: If you buy “long” pads you may be able to cut them in half and get twice the usage out of a package.
Q – Can I advertise on your site?
A – We are just starting to offer advertising on our site! Your ad can be placed on our main page for $25/month. Just provide us the banner and the URL you want it to link back to. If you’d like to advertise on our “links” page, there is no charge, but we ask that you place a reciprocal link back to our site. Contact us for more details.